Tips & Tricks for #AGS21 Virtual

Virtual Platform Browser (Watch a video tutorial on login & basic navigation.)

The #AGS21 Virtual platform works best with Google Chrome or Mozilla Firefox browsers. The virtual meeting platform will work with Safari (or other Mac browsers like Brave or Edge) however, the layout might not look 100% right on them. You cannot use Internet Explorer for the virtual platform. 

Search for Sessions & Create Your Own Personal Schedule (Watch a video tutorial to navigate the site or create a playlist.)

Review the Annual Meeting Program in the Educational Program tab. You can filter by session type (e.g. plenary), day, time, track (e.g. research) or search by key word (e.g. dementia) or speaker name. If you see a session you like, click “Add to playlist” in the right-hand corner of the session. From there, you can create a playlist. You can view your full playlist in the Playlist tab at the top of the conference platform.   

Chat with Presenters (Watch a video tutorial for chat.)

Make the most of your AGS21 virtual experience and take advantage of our chat function! You can use our chat to interact with session speakers and other participants in those sessions. Symposia, Workshop, Paper Session and Poster Session presenters will be available during the scheduled session time, and will answer questions through the chat feature. Plenary Session speakers will answer questions that attendees posted in the Chat Feature live on-screen at the end of their sessions. 

To use chat, click the “Chat” icon in the upper right-hand corner of the Session View screen.  A window will open in the bottom right corner of the page. Then click “Join Chat”. You may view any messages entered in the chat and you can enter your own message. Please know, that moderators and speakers will only be monitoring the chat when the session is in progress during the AGS Annual Meeting. If you are viewing a session on-demand, chat is not available. 

Collect CE/ CME

Get the details for all credit type submissions here.

Visit here for answers to FAQs and Video Tutorials!

Welcome to #AGS21 VIRTUAL.

Our AGS staff team, moderators, and speakers have been hard at work putting together an educational program that meets your needs.  

Here are four steps that will help to ensure smooth sailing when you go to log in for your first live session: 

  1. To optimize your meeting experience, our technology partner recommends that you download and install one of these two browsers: 
    Google Chrome 
    Mozilla Firefox 
  2. To sign into the meeting go to and click Login in the upper right.
  3. Use the email address that you used when you registered for the meeting and the one that we have on file for the meeting. It is the only email address that will work when logging in. 
    … follow these instructions for your password: Use the password that you used when you registered for the meeting and signed into your existing AGS member account or created a new account on MyAGSOnline.  
    If you forgot your password, click here then click the ”Forgot Password” link located under the orange “Log In” bar and wait for an email with subject “AGS Forgotten Password” to reset it, then go back to login.  It may take up to 15 minutes for the email to arrive and you may need to check your spam/ junk mail folder. Do NOT press the password reset button twice. 
  4. When prompted by your browser, save your log in credentials for an easier log in experience when the meeting gets underway this week. 

To the left are some tips and tricks that the AGS staff team has put together for navigating the meeting that I think you’ll find useful to have near at hand. Looking forward to seeing everyone at #AGS21 VIRTUAL this week! 


Nancy E. Lundebjerg, MPA 
Chief Executive Officer 
American Geriatrics Society 

Help Desk 

Technical Assistance with the Virtual Platform: For technical assistance pertaining to the virtual platform display, the chat feature, and/or the credit claiming system, please call (217) 398-1792 or email Technical Support is available Monday through Friday from 9:00 am until 6:00 pm EDT. Technical Support is also available on Saturday, May 15 from 9:00 am–6:00 pm EDT. 

Registration Questions or Log-In Assistance: For registration questions or if you experience any issues with logging into the meeting, please contact AGS at 212-308-1414,, or by selecting the Chat With Us option.