#AGS24 Virtual FAQs

Answers To Your Questions About The AGS24 Virtual Annual Meeting

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What can attendees expect from #AGS24 Virtual?

Attendees will be given access to the AGS Annual Meeting virtual site where they will be able to access all annual meeting content. Sessions will stream at their scheduled times and will be available for viewing on-demand immediately following the scheduled time.  

Plenary Sessions: Plenaries will be simu-live: pre-recorded talks with the plenary session speakers appearing live onscreen after the presentation for Q&A with attendees. Attendees will type their questions into the chat feature and presenters will answer them live onscreen.
Symposia, Workshops, Paper Sessions: These sessions will feature pre-recorded presentations with speakers available during the scheduled session time to answer attendee Q & A in real time using the chat feature. The Q & A for these sessions will be text based with no live video or audio feed to the Q & A component.
Pre-conference Sessions: All pre-conference sessions will take place on Zoom to allow for interaction via breakout groups. Pre-conference registrants will receive the link to the zoom meeting via email. On the day of the pre-conference session, you can also access the Zoom meeting links on the Annual Meeting Virtual Platform.
Poster Sessions: All posters will be available on demand in the Poster Hall to be viewed at any time. In addition, there are 3 scheduled poster sessions where the poster presenters will be available to answer attendee questions via chat. Attendees can also leave questions in the chat at any time during the meeting for poster presenters to answer.
Section Meetings: Section Meetings will be held on Zoom to encourage networking in breakout groups. You can access the Zoom meeting links the Annual Meeting Virtual Platform and on the AGS website in MyAGSOnline.
Special Interest Groups: Since SIGs are networking groups, they will be held on Zoom so that attendees can interact with one another. SIG Meetings are open to all AGS Annual Meeting registrants. You can access the Zoom meeting links on the Annual Meeting Virtual Platform and on the AGS website in MyAGSOnline.

What should I do in advance of the #AGS24 Virtual Annual Meeting to prepare for the event?

  1. Be sure that you know your AGS Registration File Number (included in yourregistration confirmation email) to log in to #AGS24.  Log into the #AGS24 Virtual Meeting site in advance of the meeting dates and familiarize yourself with the platform.
  2. Create your own Personal Schedule. Review the Annual Meeting Programand create a personalized schedule with the sessions that interest you themost by using the “Full Schedule” link. You can add sessions to your Outlookcalendar by clicking on the “Add to Calendar” button.
  3. Visit the Poster Gallery, watch the AGS Awards ceremony, the AGS MembersBusiness Meeting, and the AGS Public Policy Update Session.
  4. Make sure that your system meets the system requirements to access the #AGS21 Virtual Platform.

What are the system requirements to access the #AGS24 Virtual event?

You will need a computer or mobile device and a reliable internet connection to access #AGS24 Virtual Meeting. The #AGS24 Virtual platform works best with Google Chrome, Mozilla Firefox or Safari browsers. You cannot use Internet Explorer for the virtual platform. Be sure to close all other open webpages, apps, VPN access, and other items that rely on internet connections as they may slow down your stream of the live activity.

All participants in #AGS24 Virtual are responsible for ensuring that their computers and/or mobile devices, their internet and wifi capacity, and their electrical/battery support are sufficient to fully engage in #AGS24 Virtual.

When Will I Receive The Instructions To Access #AGS24 Virtual?

All registered participants will receive an email with a link to confirm participation in the virtual annual meeting prior to the activity. Please be sure the email address associated with your annual meeting registration is accurate and up to date so that there is no delay in receiving communications.

How Do I Log In To The Virtual Annual Meeting Platform?

You will need to log-in using your AGS registration file number and the email address you used when registering for the annual meeting. You will receive an email with this information and instructions on how the access the Virtual Annual Meeting Platform.

What Time Zone Is The AGS24 Virtual Annual Meeting Taking Place In?

The AGS24 Virtual Annual Meeting will take place in Eastern Time. Within the Virtual Annual Meeting Platform, you can switch to your local time zone when viewing the Full Calendar and exporting events to your personal external calendar.

Can I Share My Virtual Event Login Information With Colleagues?

Just as is the case with our in‐person annual meeting, participation is limited to the paid registrant only. All annual meeting content, including live stream events, evaluations, and CME/CE credit will be connected to a single log‐in and tied to the email address of the individual that registered for the virtual event. Log‐in information for each participant will be unique and cannot be shared.

Can I Log In To The Virtual Conference Platform On Multiple Devices At The Same Time?

Yes, you can log in on multiple devices at the same time.

What Languages Will Be Available?

Sessions are available in English only.

Do I Have Access To All Educational Sessions?

Meeting registrants have access to all educational sessions except for the additional fee pre-conference sessions. You will be given the opportunity to select which sessions you would like to attend virtually. It is up to you to decide which live stream events you wish to attend at which time. You may attend as many or as few sessions as you want.

What Are The “Live” Events That I Can Participate In During #AGS Virtual Meeting Days?

Attend the live streamed events as scheduled and use the chat feature to ask the presenters questions.

Network with your colleagues at one of the many scheduled Section Meetings or Special Interest Groups (SIGS).

Chat with Poster Presenters during the scheduled Poster Presentation Times.

Will I Be Able To Create A Schedule?

Yes, once you log in to the platform you will be able to create a schedule using the Full Schedule link. You can filter by day, track (e.g. research), or search by keyword (e.g. dementia) or presenter. If you see a session you like, click “Add” to add the session to your virtual schedule or click “Add to Calendar” to add it to your Outlook calendar.

The Session I Want To Attend Starts In 10 Minutes. I Am Logged In But It Just Says “Session Will Begin At Its Scheduled Start Time” On My Screen.

Streamed sessions don’t begin streaming until the time the session begins - not before the start time. Stay logged in; it will begin streaming on schedule. Remember - sessions are listed in Eastern Time.

How Do I Actually Get To The Videos?

Educational Sessions: Click on “Start Session” in the session box. The intro video will appear on your screen. Click the play button to start the video. The videos for all of the talks are listed separately on the left side of your screen. You may click on any video to watch whichever talk you would like to.

Poster Hall: Click on the poster title, then scroll down. The poster videos can be found at the bottom of the page.

Why are the videos not combined into a single video for each session?

Based on feedback from the 2021 virtual meeting, we have posted talks individually so that members who are interested in hearing a single speaker on a session can easily find that person. If you are attending the whole session during our simulive meeting dates, the chat will be open and speakers will be available to answer your questions for the entire time.

What Do I Do If I Want To Watch 2 Sessions That Are Streaming At The Same Time?

You will need to choose which session that you want to stream live at the scheduled time and watch the other session on demand at a later time. All sessions, except for pre-conference sessions, will be recorded and available on demand until August 31, 2024.

What If I Don't Like A Session? Can I Switch?

Yes, just go back to the schedule and select a different session that is being streamed at that time.

Will Sessions Be Available For Viewing After The Virtual Meeting?

Yes. On-demand access will be available to all educational sessions through the #AGS24 Annual Meeting Platform through August 31, 2024. Meeting Registrants need to log in with their registration credentials to gain access to all of the #AGS24 On-Demand content.

Can I Ask Questions During The Educational Sessions?

Meeting attendees are encouraged to ask questions during the live streamed events using the Chat Box located under the videos. Symposia, Workshop, Paper Session and Poster Session presenters will be available during the scheduled stream time, and will answer questions through the Chat Feature. There is a separate Chat Box for each presentation so that you can ask your question directly to the speaker whose presentation you had a question about. Plenary Session speakers will answer questions that attendees posted in the Chat Feature live on-screen at the end of their sessions.

How Do I Ask A Presenter A Question?

Click the Chat Box at the bottom of the screen and type in your question. The Presenter will answer your question in that box. There is a separate Chat Box for each presentation so that you can ask your question directly to the speaker whose presentation you had a question about. Live monitoring of questions only takes place while the session is in progress and is not available on-demand.

Will I Be Able To Privately Message A Speaker Or Will Everything In The Chat Be Available To The Public?

Any question you ask a moderator or speaker will be available to the public. The speaker’s response to you will also be shown publicly.

Will The #AGS24 Virtual Meeting Be Accredited For CME And CE?

Yes. The 2024 Virtual Annual Scientific Meeting is accredited for the following:

  • AMA PRA Category 1 Credits™ - up to 63.25 CME credits
  • ABIM Maintenance of Certification (MOC) point requirements – up to 63.25 ABIM MOC points
  • AAFP Prescribed Credit – up to 52.25 credits
  • Certified Medical Director Credit – up to 23.75 Management hours and 27.5 Clinical hours 
  • Continuing Nursing Education – up to 63.25 nursing credits
  • Continuing Pharmacy Education Credit – up to 26.25 pharmacy credits for the live sessions only! No Pharmacy credit is available for on-demand sessions.
  • Continuing Social Work Credit – up to 26.25 pharmacy credits for the live sessions only! No Social Work credit is available for on-demand sessions.

How Do I Get My CME/CE Credits?

You may claim AMA, AAFP, CMD and Nursing Credits on the CME/CEU credit tracking and session evaluation site. You can access this site through the virtual platform or the AGS website. Read full details here.

How Long Do I Have To Claim Credits?

Evaluations and claims for CME and Nursing CE will be accepted through August 31, 2024 at 11:59 pm Eastern time. Evaluations and claims for Pharmacy and Social Work CE must be submitted by June 9, 2024. Read full details here.

What Is The AGS Code Of Conduct For Virtual Events?

AGS expects all participants to exercise consideration and respect for others. This includes refraining from demeaning, discriminatory, or harassing behavior and speech at all times. If any participant, speaker, etc. involved in the virtual activity engages in behavior deemed unacceptable by AGS, they will be immediately removed from the virtual event without refund and banned from participating in all future in‐person and virtual events hosted by AGS.

Cancellation/ Refund Policy

Cancellation of registrations must be received in writing no later than Friday April 19, 2024. No refunds will be issued after Friday April 16 for cancellations or no-shows. Substitutions are permitted if requested in writing. Please send cancellation or substitution requests by email to AGS@showcare.com or by fax to 1-888- 695-5498. Refunds will be issued no sooner than 45 days following the meeting and are subject to the following processing fees:

On or before February 29, 2024: $50 processing fee

March 1 - April 19, 2024: $250 processing fee After April 19, 2024: No refunds will be issued

All participants in #AGS24 Virtual are responsible for ensuring that their computers and/or mobile devices, their internet and wifi capacity, and their electrical/battery support are sufficient to fully engage in #AGS24 Virtual. No refunds will be provided to any participants experiencing technology and/or connectivity problems or outages, whether resulting from the participant’s own system or a more widespread virus or attack.

My Plans Have Changed And I Can’t Attend The Virtual Live Streamed Event. May I Cancel My Registration And Get A Refund?

Please take a moment to review our registration and refund policies. Individuals who register for #AGS24 will have on-demand access to session recordings for 3 months following the event (until August 31, 2024), so live attendance is not required or necessary.

Will The Virtual Meeting Include An Exhibit Hall?

The #AGS2024 Virtual Annual Meeting will not include an exhibit hall.

Who Do I Contact For Help?

For registration questions or if you experience any issues with logging into the meeting, technical assistance pertaining to the virtual platform display, the chat feature, and/or the credit claiming system, please call (888) 695-5481 or +1 (514) 228-3003 or email AGS@Showcare.com. For membership questions, please contact AGS by visiting americangeriatrics.org and selecting "Chat Now" in the lower right corner, calling us at 212- 308-1414, or info.amger@americangeriatrics.org.